betjam Privacy Policy

1. Introduction

This Privacy Policy ("Policy") sets out the data protection practices of betjam ("betjam", "we", "us", "our") in connection with the betjam platform accessible at https://betjam.bio. betjam is the data controller for personal data collected from players and visitors through the platform.

betjam operates as an online casino and sports betting platform primarily serving players located in Bangladesh. This Policy describes the types of personal information betjam collects, the purposes for which that information is used, the circumstances under which it may be shared with third parties, the measures betjam takes to protect it, and the rights available to you as a data subject.

By registering a betjam account, accessing the platform, or using any of its services, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree to this Policy, you must cease using the betjam platform and may request account closure by contacting our support team.

This Policy is to be read in conjunction with betjam's Terms and Conditions, which are available at betjam Terms and Conditions. In the event of any incons istency between this Policy and the Terms and Conditions with respect to data protection matters, this Policy shall prevail.

2. Personal Data We Collect

betjam collects personal data in the following categories, depending on how you interact with the platform:

Registration and Identity Data

• Full legal name as it appears on official identification documents
• Date of birth (to verify that you are aged 18 or above)
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna) and postal code
• Email address and mobile phone number
• Username and encrypted password
• Copies of government-issued identity documents submitted during KYC verification (National ID, passport, or driving licence)
• Proof of address documents, such as utility bills or bank statements dated within the last three months

Financial and Transaction Data

• Deposit and withdrawal transaction records, including amounts, dates, and payment method references
• Payment method identifiers (e.g., bKash wallet numbers, Nagad account references, Rocket mobile banking numbers, bank account details for direct transfers)
• Account balance history and wagering activity records
• Bonus and promotional credit records

Technical and Usage Data

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser version
• Session timestamps, login history, and platform navigation patterns
• Game participation records, including stakes, outcomes, and session durations
• Cookie identifiers and session tokens

Communications Data

• Content of live chat sessions and email correspondence with betjam support
• Feedback and survey responses, where voluntarily submitted
• Records of any complaints or disputes submitted to betjam

betjam does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless a specific legal obligation requires it.

3. How We Use Your Personal Data

betjam uses the personal data it collects exclusively for the following defined purposes:

Purpose	Categories of Data Used
Account registration and management	Registration data, identity data
Identity and age verification (KYC)	Identity documents, date of birth, address
Processing deposits and withdrawals	Financial data, payment method identifiers
Fraud detection and prevention	Technical data, transaction data, identity data
Anti-money-laundering (AML) compliance	Transaction data, identity data
Customer support and dispute resolution	Communications data, account data
Responsible gaming monitoring	Usage data, wagering records, session data
Platform security and integrity	Technical data, login history
Service improvement and analytics	Aggregated, anonymised usage data
Promotional communications (where consented)	Email address, communication preferences

betjam does not use automated decision-making or profiling in a manner that produces legal or similarly significant effects on players, except where required for fraud prevention or AML compliance, in which case you have the right to request human review of any such decision.

4. Legal Basis for Processing

betjam processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and betjam — specifically, to register your account, process transactions, and deliver the platform's services.
• Legal obligation: Processing required to comply with applicable legal obligations, including KYC identity verification, AML monitoring and reporting, and age verification requirements.
• Legitimate interests: Processing carried out in betjam's legitimate interests — such as fraud prevention, platform security, responsible gaming monitoring, and service improvement — where those interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, and informed consent — for example, sending you promotional emails or offers. You may withdraw consent for consent-based processing at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing and Disclosure

betjam does not sell, rent, or trade your personal data to any third party for commercial purposes. betjam may share your data with the following categories of recipients only where necessary and under binding confidentiality or data processing agreements:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other payment processors require transaction data to process your deposits and withdrawals. These providers operate under their own privacy policies and applicable financial regulations.
• Identity verification providers: Third-party KYC and AML service providers who assist betjam in verifying player identity and monitoring for suspicious financial activity. All such providers are contractually bound to process data only for the purposes specified by betjam.
• IT and platform infrastructure providers: Cloud hosting, database, and cybersecurity service providers who support the operation of the betjam platform. These providers act as data processors under betjam's instructions and are not permitted to use your data for their own purposes.
• Legal and regulatory authorities: betjam may be required to disclose personal data to law enforcement agencies, courts, or regulatory authorities where compelled to do so by law, court order, or regulatory requirement. betjam will notify you of such disclosure where legally permitted to do so.
• Professional advisers: Lawyers, auditors, and insurers, where necessary in connection with legal proceedings, compliance audits, or insurance matters, under strict professional confidentiality obligations.

betjam does not share your personal data with game studios or sports data providers in an identifiable form. Aggregated, anonymised statistical data may be shared with content partners for platform improvement purposes only.

6. Data Retention

betjam retains personal data for no longer than is necessary for the purposes for which it was collected, subject to any longer retention periods required by applicable legal, regulatory, accounting, or reporting obligations.

As a general guide, betjam applies the following retention periods:

• Account and identity data: Retained for the duration of the account relationship plus a minimum of five (5) years following account closure, to satisfy AML record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, in line with financial record-keeping standards.
• Support communications: Retained for three (3) years from the date of the communication, or longer if related to an unresolved dispute or legal matter.
• Technical and usage data: Retained for up to thirteen (13) months in identifiable form, after which it is anonymised or deleted.
• Marketing consent records: Retained until consent is withdrawn, plus an additional period of two (2) years as evidence of compliance.

When personal data is no longer required, betjam securely deletes or anonymises it in accordance with its internal data disposal procedures.

7. Security Measures

betjam employs a layered approach to data security designed to protect your personal information against unauthorised access, disclosure, alteration, and destruction. The principal measures in place include:

• Transport Layer Security (TLS/SSL): All data transmitted between your device and the betjam platform is encrypted in transit using industry-standard TLS encryption, indicated by the HTTPS protocol in your browser's address bar.
• Encryption at rest: Sensitive personal data and payment credentials stored on betjam's servers are encrypted using AES-256 encryption.
• Access controls: Access to personal data within betjam is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and subject to regular audit review.
• Password hashing: Player account passwords are stored exclusively as salted cryptographic hashes — betjam employees cannot view or recover your password in plain text.
• Intrusion detection: betjam's infrastructure is monitored continuously for unusual access patterns, potential intrusions, and security vulnerabilities.
• Regular security reviews: betjam conducts periodic security assessments to identify and address emerging vulnerabilities in its platform and infrastructure.

While betjam takes all reasonable steps to protect your personal data, no system is entirely immune to security risks. You are responsible for keeping your own betjam login credentials confidential and for notifying betjam immediately if you suspect unauthorised access to your account.

8. Cookies and Tracking Technologies

betjam uses cookies and similar tracking technologies to ensure the platform functions correctly and to understand how players interact with it. The categories of cookies used by betjam are as follows:

• Strictly necessary cookies: These cookies are essential for the platform to operate. They maintain your login session, remember your preferences within a session, and enable core security features. These cookies cannot be disabled without rendering the platform non-functional.
• Performance and analytics cookies: These cookies collect aggregated, anonymised information about how visitors navigate the betjam platform — for example, which pages are visited most frequently and how long sessions last. This data is used solely to improve the platform experience and is never used to identify individual users.
• Functionality cookies: These cookies remember your platform settings and display preferences between sessions, such as preferred language and display settings, to provide a more personalised experience.

betjam does not use third-party advertising or tracking cookies that follow you across other websites. You can manage your cookie preferences at any time through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to use the platform.

9. Your Data Protection Rights

As a data subject, you hold the following rights with respect to your personal data held by betjam. To exercise any of these rights, contact the betjam support team via live chat or by emailing [email protected]. betjam will respond to all valid requests within 30 days of receipt.

• Right of access: You have the right to request a copy of the personal data betjam holds about you, along with information about how it is being used.
• Right to rectification: You have the right to request that betjam correct any inaccurate or incomplete personal data held about you.
• Right to erasure ("right to be forgotten"): You may request that betjam delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations (such as AML record-keeping requirements).
• Right to restriction of processing: You may request that betjam restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed.
• Right to data portability: You have the right to receive personal data you have provided to betjam in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to object: You have the right to object to processing of your personal data carried out on the basis of legitimate interests, including profiling for responsible gaming monitoring purposes. betjam will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent — for example, receipt of promotional communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing.

betjam will not discriminate against you for exercising any of the above rights. Please note that some rights may be limited where betjam is required to retain or process data to comply with a legal obligation.

10. Children's Privacy

betjam is strictly an adults-only platform. No person under the age of 18 is permitted to register an account, make a deposit, place a wager, or use any feature of the betjam platform. betjam does not knowingly collect personal data from individuals under 18 years of age.

Age verification is a mandatory step in betjam's KYC process. If betjam discovers or suspects that an account belongs to a person under 18, the account will be closed immediately, all associated funds will be forfeited, and any personal data collected will be deleted or anonymised as soon as reasonably practicable, except where retention is required by law.

If you believe that a minor has registered an account on the betjam platform, please contact betjam's support team immediately at [email protected] so that appropriate action can be taken without delay.

11. International Data Transfers

betjam's primary operations and data storage are based in the region serving the Bangladesh market. In certain circumstances, however, personal data may be transferred to or accessed from locations outside Bangladesh — for example, where betjam uses cloud infrastructure or third-party service providers whose systems are based in other countries.

Where such international transfers occur, betjam ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under applicable data protection principles. These safeguards may include contractual clauses binding the recipient to data protection obligations consistent with this Policy, or transfers to entities that operate under recognised equivalent data protection frameworks.

By using the betjam platform, you acknowledge and consent to the transfer of your personal data to betjam's service providers in other countries, subject to the safeguards described in this section.

12. Updates to This Policy

betjam reserves the right to update or revise this Privacy Policy at any time to reflect changes in data processing practices, applicable legal requirements, or platform functionality. When material changes are made — that is, changes that significantly affect your rights or betjam's data practices — betjam will provide reasonable notice by posting a prominent notice on the platform or by sending a notification to your registered email address prior to the changes taking effect.

The date at the top of this Policy indicates when it was last reviewed and updated. betjam encourages you to review this Policy periodically to stay informed about how your personal data is being protected. Your continued use of the betjam platform following the effective date of any revised Policy constitutes your acceptance of the updated terms.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or betjam's data protection practices, please contact the betjam support team through any of the following channels:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week from within the betjam account dashboard
• Response Time: Under 3 minutes via live chat; within 24 hours via email

All data subject access requests and privacy-related complaints will be acknowledged within 5 business days and resolved within 30 days of receipt. If you are not satisfied with betjam's response to a privacy concern, you have the right to escalate the matter to a relevant data protection authority.